Frequently asked questions
What is the delay repay scheme?
Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations.
You’re entitled to compensation for any delay or cancellation that causes you to arrive 15 (sometimes 30) minutes or more behind schedule, except where delays have been caused by planned engineering works.
Why can't I find data for today's delays?
There is a delay of 24 hours for all data with our service. This is due to National Rail no releasing accurate information until this point.
Is this Instant Delay Repay free?
For the first 30 days you'll enjoy a full access free account, after this you'll be required to pay a small fee of £1.39 a month for Android and £1.29 for iOS.
What train operators do you monitor?
We monitor the majority of the National Rail network with a few exceptions. See below for the list of train lines we cover:
|East Midlands Trains|
|Virgin Trains East Coast|
|West Midlands Railway|
|Devon and Cornwall Railways|
|Nexus (Tyne & Wear Metro)|
|North Yorkshire Moors Railway|
|South Yorkshire Supertram|
|West Coast Railway Co.|