FAQ

Frequently asked questions

What is the delay repay scheme?

Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations.

You’re entitled to compensation for any delay or cancellation that causes you to arrive 15 (sometimes 30) minutes or more behind schedule, except where delays have been caused by planned engineering works.

Why can't I find data for today's delays?

There is a delay of 24 hours for all data with our service. This is due to National Rail no releasing accurate information until this point.

Is this Instant Delay Repay free?

For the first 30 days you'll enjoy a full access free account, after this you'll be required to pay a small fee of £1.39 a month for Android and £1.29 for iOS.

What train operators do you monitor?

We monitor the majority of the National Rail network with a few exceptions. See below for the list of train lines we cover:

Southern Trains
Arriva
C2C
Cross Country
East Midlands Trains
Caledonian Sleeper
Chiltern
Gatwick Express
Grand Central
Great Nothern
GWR
Heathrow Express
Hull Trains
GreaterAnglia
Heathrow Connect
London Northwestern
London Overground
Merseyrail
Northern
Southeastern
ScotRail
South Western
Stansted Express
TFL Rail
ThamesLink
TransPenine Express
Virgin Trains
Virgin Trains East Coast
West Midlands Railway
Alliance Rail
Devon and Cornwall Railways
Eurostar
GB Railfreight
Island Lines
Locomotive Services
Nexus (Tyne & Wear Metro)
North Yorkshire Moors Railway
South Yorkshire Supertram
Swanage Railway
West Coast Railway Co.